Ford FAQ on Roadside Assistance

You can count on Ford Quality now and down the road. That's because every new Ford of Canada car and light truck includes the assurance of an emergency no-cost Roadside Assistance Program during the 3-year/60,000 km (48 month/80,000 km for Lincoln cars) new vehicle "Basic" warranty period. -->
Help is just a toll-free phone call away - 24 hours a day anywhere in Canada or the continental United States - should you ever need trip planning, towing assistance, fuel delivery, tire change, a jump-start, emergency travel reimbursement or even help when you're locked out of your vehicle.

COVERED SERVICES

Road Service (labour performed at disablement site).
Service Calls (delivery of up to 10 litres of fuel or battery boost).
Towing of your disabled vehicle to the nearest Ford dealership, or your selling dealer if within 25 kms of the nearest Ford dealership (one tow per disablement).


EMERGENCY LOCK-OUT SERVICE
When your ignition key is lost, broken or accidentally locked inside your vehicle, call the Ford Roadside Assistance Club and service will be dispatched. If circumstances require you to use an independent lock-out service, we will reimburse you up to $75 (see Claims Procedure page for details).

EMERGENCY TRAVEL EXPENSE REIMBURSEMENT
Should your vehicle become disabled due to collision or mechanical breakdown while you are more than 160 km from your residence address, we will reimburse you up to $500 (in total), for the following reasonable emergency expenses, (when not covered by insurance):
Covered Expenses:
Local lodging and meals.
Vehicle rentals from bona fide car rental agencies (excludes gas expense).
Commercial transportation to your destination, and return trip after repairs are completed. Coverage period is the lesser of: date of vehicle disablement up to three (3) days in total, or the time at which your vehicle is repaired.


ELIGIBILITY

Ford of Canada's Roadside Assistance Club covers all Ford and Mercury cars and light trucks. Service will be provided to the driver of the registered Ford or Mercury vehicle.Roadside assistance benefits are transferable to subsequent owners of your vehicle, at no cost, within the initial coverage period. Roadside assistance initial coverage is transferred when the vehicle ownership is transferred.ROADSIDE ASSISTANCE CARDYour Ford Roadside Assistance Club cards are valuable. Ensure you print your name and Vehicle Identification Number (VIN) on the front of your cards when you take delivery of your vehicle. The 17 digit VIN is stamped on the front of the driver's side dash. We recommend you keep a card with you at all times.

COVERAGE

This program is separate from the New Vehicle Limited Warranty, but the initial coverage is concurrent with the 36 month/60,000 kilometre "Basic Coverage".Initial coverage expires after 36 months or 60,000 kilometres, whichever occurs first, from the original vehicle delivery date or date of first use.All coverage is limited to vehicles using publicly maintained roads (excludes off-road use, logging roads, etc.) and adjacent sites, and any other locations, which in the discretion of the service provider constitutes a publicly travelled thoroughfare.This initial coverage is a complimentary service. Ford of Canada may cancel your initial coverage at any time by written notice. There is no refund available to you in the event of cancellation.

EXTENDED ROADSIDE ASSISTANCE CLUB BENEFITS
Ford Of Canada's Roadside Assistance Club coverage is also available beyond the initial coverage. For a low yearly fee of $49.95 you can continue to enjoy this important benefit to ensure your safety, pleasure and convenience during the operation of your Ford or Mercury car or light truck.
For immediate registration or for further information please contact 1 877 294-CLUB (1 877 294-2582).
Ford of Canada Roadside Assistance ClubP.O. Box 190Richmond Hill, OntarioL4B 4R5
NOTE: The Extended Ford Roadside Assistance Club Program covers up to two usages per year. Vehicles towed to a Ford Dealership are not subject to usage limitations.

ITEMS EXCLUDED FROM COVERAGE
Parts, tire repairs, rental of towing equipment, storage fees, or any labour performed at a garage or service station. Any form of impound towing by other than a licensed service station or garage. Parts involved in lock-out service. Assistance from private citizens. The Ford Roadside Assistance Club coverage is not a warranty, but a service provided to you by Ford to minimize any unforeseen vehicle operation inconvenience. All service operators providing service are independent contractors and are not employees of Ford. Therefore, the Ford Roadside Assistance Club does not assume any liability for any loss or damage to your vehicle or your personal property resulting from the rendering of such service. Any loss or damage is the sole responsibility of the servicing facility and should be reported to the proprietor of the facility and your own insurance company within 24 hours and prior to any repairs being carried out.